Customer Service

Welcome to The Lipstick Ranch!

If you are a new customer you are welcome to register however, it is not necessary. The benefits to registering are having access to your order history as well as saving your shopping cart and returning later to continue shopping without having to check out.

If you own a brick & mortar bead store please contact us via email to learn about our bead store pricing. You would use this site as a view only and email your orders to us.

If you are a designer requiring large quantities of a particular item above and beyond the normal quantity price breaks on this site then please email us directly to obtain pricing.

We want you to know that we really appreciate you, our customers. Enjoy your shopping adventure!

Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My order never arrived.
An item is missing from my shipment.
My product is missing parts.
When will my backorder arrive?
My Account
How do I create an account?
How do I edit my account information?
How much is my shipping?
I forgot my password.
How do I return my product?
I received the wrong product.
What is your return policy?
When will my order ship?
International Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
What is the return policy?
Low Price Guarantee
Privacy Policy
Pricing and Billing
Do I have to pay sales tax?
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
When will my credit card be charged?
Buyer's Guide
How do I buy/redeem a gift certificate?
How do I find my product?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?